FAQ

Diamond engraving

This type of engraving is a colourless relief engraving. It is carved into the piece of jewellery (with a diamond).

Laser engraving

With this type of engraving, layers of the material are removed from the piece of jewellery with a laser. The resulting dust is burned directly back into the piece of jewellery and the colour of the lettering is created.

The hue and also the longevity of the font colour depends on the exact material composition. This can even vary within the same product. If the colour of the lettering decreases, the engraving remains legible, as the removed material leaves a recess (similar to the diamond engraving).

The size and also the position of the engraving depend on the dimensions of the respective piece of jewellery or the size of the engravable area (engraving space). The engraving is adjusted individually to the engravable area by our experienced engravers. If an order belongs together, the size of the other piece of jewellery will be taken into account (if possible). Thus, if you place a later repeat order, the font size and the position of the engraving may deviate slightly from the piece of jewellery you already received. The engraved text and its font also play a significant role in the size of the engraving:

You can choose between these 15 fonts for both diamond and laser engraving:

Silver (without rhodium plating) can change its colour over time, this is quite normal (and no sign of poor quality or workmanship) as it constantly reacts to oxygen in the air.

It is important to properly care for your silver products. Ideally, wipe it off with a silver cleaning cloth in the evening and put it in a silver bath once a month. If you don't do this, the remainder of the oxidation will make the product appear black over time.

In addition, you should avoid contact with cosmetics (perfumes, creams, etc.) and should not wear the item while exercising. These factors accelerate the process of oxidation considerably (especially in summertime temperatures), as sweat, creams and perfume pass directly onto the jewellery.

You can also buy the care products at our shop: Silver care

Unfortunately, it is not possible to exchange an item for another one with the payment methods Klarna invoice and AMAZON Payments. In this case, please send us the item back for a refund and simply reorder the item you want.

You can either use our return service (only within Germany) or dispatch the parcel yourself at the post office. Please note the general return information.

When returning the goods, please specify which item you want to exchange (item number, length or size). We charge 3.90 EUR (within Germany) for reshipment. For a new shipment abroad, we calculate the country-specific prices. You can find a list of these in our shipping information.

As soon as the return has been processed, we will inform you via e-mail about the shipping costs and/or the difference (in case of an exchange for another item). If you receive a refund from us, this is always done via the payment method you selected when ordering. If you still have to pay money to us for the exchange, this can only be done via PayPal or bank transfer.

The quicker alternative to an exchange would be to return the item for a refund and then to simply reorder it. The new item can be shipped as soon as payment has been received (within the delivery time stated in the shop). Once the return has been processed, we will refund the respective amount to you.

When returning goods, you can either use our return service (only within Germany) or dispatch the parcel yourself at the post office. Please note the general return information.

As soon as the return has been processed, we will inform you via email about the refund/repayment. You will always be refunded via the payment method you selected when placing the order.

Return for subsequent engraving

In step 3 / RETURN DETAILS you select the "TYPE OF RETURN"

In step 4 / ENGRAVING DETAILS you can enter all the information about the engraving.

The engraving text from the fitting service can be transferred. Here, you also have the option to inform us about changes of the ring size in the field "NOTES". We can then apply this to the new order.

If you would like to change the engraving, you can select the desired position of the engraving at "TYPE OF ENGRAVING" and new boxes will appear where you can enter the engraving. Here, you also have the option to inform us about changes in the ring size in the field "NOTES", so that we can apply those changes to your new order.

At the end, the package label will be generated as a PDF file. Please save the PDF first and then print it out. On the left side you will find the delivery receipt (have it acknowledged at the post office) and on the right side you will find the package label (just stick it onto your package).

Return for a new fitting

In step 3 / RETURN DETAILS you select the "TYPE OF RETURN"

At the end, the package label will be generated as a PDF file. Please save the PDF first and then print it out. On the left side you will find the delivery receipt (have it acknowledged at the post office) and on the right side you will find the package label (just stick it onto your package).

Order on Monday - Thursday until 2 pm and we will ship your order on the same day and it will be delivered the next day. This only applies to items that are marked as "immediately available" and it requires the receipt of payment before 2 pm. For many payment methods, initiating the payment does not necessarily mean that we have received the payment. You will be informed about the receipt of payment via e-mail.

The delivery time of DHL and DPD is approx. 1 - 2 days. However, DPD does not deliver parcels on Saturdays.

ATTENTION: When ordering via the payment method PayPal, the delivery will be sent exclusively to the delivery address specified at PayPal (buyer protection guidelines). The delivery address entered in the order process in our shop will not be taken into account.

Shipping to Austria

• The cost for shipping to Austria is 8.90 EUR
• The average parcel delivery time to Austria is 2-4 days
• Express deliveries to Austria are not possible

Shipping to Switzerland

• All deliveries to Switzerland are exempt from German VAT (after logging in or entering a Swiss delivery address, the displayed prices and shopping carts change)
• All deliveries to Switzerland are provided with an EORI number, declaration of origin and fivefold invoice copy for customs purposes
• We take over the complete customs clearance including customs fees (included in the shipping costs)
• All precious metals are provided with responsibility mark
• Shipping to Switzerland is done with DPD
• The Swiss VAT of 8% is due on delivery. It will be collected by DPD and forwarded to the Swiss customs.
• The costs for the dispatch to Switzerland amount to 30,- EUR (starting from a commodity value of 1,000 EUR an export declaration becomes necessary, the surcharge for this amounts to 30,- EUR)

Shipping to Norway

• The cost for shipping to Norway is 22,90 EUR
• DPD requires the recipient's PID number (personal identification number) for delivery. Please include this number in the address field

Shipping to the Canary Islands

• The shipping costs are 30,- EUR
• DPD requires the recipient's NIE number (Número de Información de Extranjero) for delivery. Please include this number in the address field

An overview of further shipping costs abroad can be found in the shipping information. If your desired destination country is not on the list, you are welcome to request more information.